In the labyrinth of bureaucratic hurdles at my mother's bank, I navigated through countless forms and indifferent officials. in the past 1 month. Age-related forgetfulness of my mother, her life certificate left unsubmitted, further complicated by recent surgery. Our quest to affirm her existence for internet and mobile banking services resembled an uphill struggle.
Amidst steep staircases and disinterested bank personnel, the contrast with the efficient UK banking system was stark. The encounters with 'saheb no.1' to 'madam no.2' were far from courteous, their demeanor suggesting a misplaced sense of obligation.
In a pivotal encounter, a condescending 'Sir' demanded my mother's physical presence for an elusive form, previously undisclosed. Frustration peaked as I confronted the disparity between government initiatives for seniors and the bank's indifferent stance, which only softened at the mention of recording the whole conversation.
A miraculous retrieval of my application form and a sudden hospitality shift painted a revealing picture. The episode underscored the deep-seated apathy within certain government job employees, posing a stark contrast to the promising advancements in our evolving India.
As the gears of progress turn, the challenge lies in altering mindsets, transcending bureaucratic indifference. The plea echoes: "सोच बदलो, तब बदलेगा इंडिया!" - Change your mindset, only then will India change. Disgruntled and disappointed, this encounter illuminated the entrenched struggles faced by citizens in the face of evolving systems....
P.S. Amidst all the arguing and confrontation, I realised that I hadn't lost my touch in the art of arguing and fighting! Turns out, that skill is still very much activated. 😄
MKP
7/1/24
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